Customer Support und Managed Services Manager (f|m|d)

For our continuously growing team at our head office in Paderborn, we are looking for innovative minds like you at the earliest possible date.

Customer Support und Managed Services Manager (f|m|d)

Your future role:

As Customer Support and Managed Services Manager (f|m|d), you will continue to build up our customer support and managed services. In the area of Managed Services, you will help our customers with the integration, configuration and operation of products and solutions from the achelos portfolio.

  • Technical management of our support and managed services team.
  • Definition and development of managed services as a service owner.
  • Selection, commissioning, continuous operation, and monitoring of the support infrastructure.
  • Recording, analysis, evaluation, and documentation of incidents reported by customers.
  • Troubleshooting, if necessary, in close cooperation with product development.
  • Technical support in pre-sales, e.g. in the evaluation of Managed Services and in customer meetings.

Your profile:

  • Profound experience in the management of support and/or managed services teams, which you can prove through corresponding professional experience.
  • Profound experience in customer support or technical customer consulting, which you can prove through corresponding professional experience.
  • Experience in the use of ticketing and issue tracking systems (e.g. JIRA, OTRS).
  • Experience in scripting languages (e.g. Python, Pearl) and REST WEB services.
  • Very good written and spoken German and English skills.
  • Ability to familiarise yourself with complex software systems.
  • Interested in new challenges and topics.
  • Enjoy support topics and very good communication with our customers.
  • Willingness to travel and be on call.

The following are considered beneficial:

  • Experience in Unix/ Linux, virtualisation (e.g. Docker) and databases (e.g. MySQL, Postgres).
  • Experience in network protocols and services (e.g. HTTPS, TLS, SSH).
  • Experience in Public Key Infrastructure (TSP, RA, CA, OCSP, CRL, Archival services, TSL, Timestamping).
  • Experience in the area of hardware security modules (HSM) and standard interfaces used such as PKCS#11 and Microsoft CSP/CNG.
  • Experience with products from e.g. Utimaco, Entrust, Keyfactor and MTG.

What we offer:

  • A permanent full-time position and 30 days of holiday
  • Exciting and complex assignments in a modern, dynamic and growing company with a lot of creative freedom
  • Open and fair work atmosphere
  • Flat organizational structure based on collegial leadership
  • Flexible working hours with the option of mobile working
  • Fair pay

Are you interested?

Then join us and become part of the achelos team. Send us your application, including your salary expectations and possible start date.

Annette Kalz

Human Resources


+49 5251 14212-0

About achelos

achelos GmbH is a manufacturer-independent software development and consulting company based in Paderborn. Founded in 2008, the technology expert develops and operates highly specialised products, solutions and services that meet international security standards. In addition to general security-related topics, achelos concentrates worldwide on industry solutions in the segments like Health, Industry, Public and Connect. Its customers and partners include government institutions, private companies and organisations. The company offers an extensive portfolio and expertise in the areas of testing tools, Testing as a Service (TaaS) and certification. achelos is ISO 9001 and ISO 27001 certified. achelos Hungary Kft. has been operational since June 2022 as an additional development site in Budapest.

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